Frequently Asked Questions


What does roadside assistance service include?

Roadside assistance can include a number of services. For instance, tows, jump-starts, flat tires, and lockout/locksmith service. There is also fuel delivery service and extrication services.

Is my new car covered?

You can cover your new vehicle one of two ways. Either a certain amount of years or a set amount of miles.

How often can I use roadside services?

There is a limit to the amount of service requests you can use. However it will depend on your plan.

Does roadside coverage extend to other vehicles?

Car manufacturer plans will only cover specific cars. Other plans cover rental cars, borrowed cars and company cars. The answer depends on the type of policy you carry.

Does roadside assistance cover motorcycles?

No, roadside assistance does not cover motorcycles. It also does not cover any other two or three-wheel vehicle.

Where am I covered?

Coverage is available throughout the U.S. and extends through Canada.

How far can I get my car towed?

The amount of miles covered depends on your policy.

Do you need more information about roadside assistance? Our agents and customer service representatives are here to help. Call us today at 1-888-949-6289 or visit your nearest Insurance Navy location. For your convenience, Insurance Navy is open from 8 a.m. to 9 p.m. CST, 7 days a week.

*Please review your own policy carefully for details on roadside assistance. Roadside assistance varies by contract.