Roadside Assistance Glossary

When researching roadside assistance, you will run into a few terms you may not recognize. So, we’ve created this roadside assistance glossary to keep you informed. Keep reading this roadside assistance glossary to learn more.


Damage to the vehicle or property caused by a collision or impact with any object.

Emergency Roadside Assistance

These are basic services available to assist disabled vehicles on the road. For instance, the services will allow the vehicle to become mobile again.

Commercial Vehicle

A trade or business vehicle that’s used for delivering products. This also includes services with the industry.

Disabled Vehicle

A vehicle that has become unable to operate. For instance, this can be due to mechanical failure and engine fire. This also can be due to flooding that doesn’t inflict on the vehicle cabin, or simply a malicious act on the vehicle.

Mechanical Breakdown

A malfunction that makes the vehicle unsafe to use. As well as making it inoperable.

Minor Mechanical Repairs

Minor and/or temporary solutions to repair the vehicle to make them operable for a short time.

Pre-existing Condition

An issue that a professional has diagnosed. Ultimately, this will cause the vehicle to experience an ongoing malfunction.


The transportation of a vehicle by a tow truck.

More Information

At Insurance Navy, we offer roadside assistance through NSD Motor Club. This roadside assistance program includes qualified services such as battery jump starts, locksmith services 24-hour road service for drivers in the United States & Canada, and more

Need answers that can’t be found in our roadside assistance glossary, such as trip interruption? Our agents and customer service representatives are here to help with your roadside assistance service needs. Call us today at 888-949-6289 or visit your nearest Insurance Navy location. For your convenience, Insurance Navy is open from 8 a.m. to 9 p.m. CST, 7 days a week.

We also have a strong presence on social media, so like or follow us on Twitter, Facebook, Instagram, or Pinterest. After that, we can give you peace of mind by keeping you updated on helpful insurance company tips, local news, and much more.

Additionally, we can help you find an insurance quote right on our website. Because we want to help you save money wherever possible, we offer our insurance quotes completely free of charge. By navigating our website, you can also inform yourself about many useful topics, such as details on our fuel delivery & towing service, how to file a police report, and why you should never admit fault immediately following a car crash.

Lastly, we also have blogs that may help you with any questions you have. For instance, our blogs cover many different topics. From how to keep your car cool in the summer, to how to be prepared for a flat tire.