Frequently Asked Questions


Roadside Assistance Frequently Asked Questions

When it comes to roadside assistance, there are a lot of things to know. So, we’ve created this roadside assistance FAQ page. Because, that way, you can find the most important information on this topic in one place. So, keep reading this roadside assistance FAQ page to learn more about our qualified services.

What does roadside assistance service include?

We offer roadside assistance so you can have peace of mind while on the road. Our roadside assistance program can include a number of services. For instance, battery jump starts, towing services, flat tires, and lockout/locksmith service. There is also fuel delivery service and extrication services.

Is my new car covered?

You can cover your new vehicle one of two ways. Either a certain amount of years or a set amount of miles.

How often can I use roadside services?

There is a limit to the amount of service requests you can use. However it will depend on your plan.

Does roadside coverage extend to other vehicles?

Car manufacturer plans will only cover specific cars. Other plans cover rental cars, borrowed cars and company cars. The answer depends on the type of policy you carry.

Does roadside assistance cover motorcycles?

No, roadside assistance does not cover motorcycles. It also does not cover any other two or three-wheel vehicle.

Where am I covered?

Coverage is available throughout the United State and extends through Canada.

How far can I get my car towed?

The amount of miles covered depends on your policy.

More Information

Want to know more about emergency roadside assistance or trip interruption? Our agents and customer service representatives are here to help with your insurance company needs. Call us today at 1-888-949-6289 or visit your nearest Insurance Navy location. For your convenience, Insurance Navy is open from 8 a.m. to 9 p.m. CST, 7 days a week.

We also have a strong presence on social media, so like or follow us on Twitter, Facebook, Instagram, or Pinterest. After that, we can keep you updated on helpful topics and local news.

Lastly, we also have blogs that may help you with any questions you have. For instance, our blogs cover many different topics. From how to keep your car cool in the summer, to proper steps to take after Godzilla damages your car.

*Please review your own policy carefully for details on roadside assistance. Roadside assistance varies by contract.